OperationsFull-time
Customer Support Specialist
Remote (US/Canada)·$52,000 – $65,000
This is a real support role, not a call center job. You'd have real authority to resolve disputes and improve how we handle them. About 60% of the role is handling tickets, 40% is process improvement and documentation. We're a small team, so you'd be working closely with engineering and product.
What you'll do
- –Handle support tickets from freelancers and clients via email and chat (we use Intercom)
- –Manage payment disputes -- investigate, communicate with both parties, make a call
- –Identify patterns in tickets and flag them to the product team
- –Write and maintain help center documentation
- –Participate in building out our support processes as the team grows
Requirements
- –2+ years of customer support experience, preferably at a marketplace, fintech, or SaaS company
- –Clear, direct written communication -- you should be able to explain a complicated payment dispute in plain English
- –Comfort with ambiguity -- disputes often don't have clean answers
- –Good judgment about when to escalate vs. resolve independently
Nice to have
- –Experience with Intercom or similar support platforms
- –Background in resolving payment or escrow disputes
- –Experience with freelance work yourself (as a freelancer or client)
Apply
Send your resume and a brief note about why this role interests you to jobs@bidtable.co. Subject line: Customer Support Specialist. No cover letter required, but a sentence or two about your background is helpful.
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